HiFi Kabin

HiFi Kabin Email Whitelist Instructions

If you do not see an email from HiFi Kabin in your Inbox, it may have mistakenly been sent to your spam fulder.
Please open your spam fulder and if you find an email from HiFi Kabin open it and mark it as “Not spam”…

NEXT: Click on the providers or software you use to see how to make sure you get the mail from the HiFi Kabin you have asked for.

Popular Apps

• Gmail
• Gmail App
• BT
• Virgin
• Yahoo
• iPhone Mail
• Outlook App
• Outlook
• Inbox by Gmail

Email Clients

• Outlook.com
• AOL Web Mail
• Comcast
• EarthLink
• Thunderbird

Security Software

• Norton
• McAfee
• Trend Micro

Spam Filters

• Cloudmark
• SaneBox
• Barracuda Net
• SpamAssassin
• Top Spam Filters

Is your email client or spam filter not listed? If HiFi Kabin is being filtered, try adding thekaptain@hifikabin.me.uk to your Address Book or Contact list. If messages continue to be sent to your junk fulder contact your ISP or spam filter application support and ask how to whitelist thekaptain@hifikabin.me.uk

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Gmail

To make sure our email gets delivered to your Inbox, you must add HiFi Kabin to your contacts list. If you do not readily find an email from HiFi Kabin… Please check your Gmail Spam Fulder:

• If you see the email from HiFi Kabin: Open the Email.
• Click the button on the toulbar, labeled Not spam

Next please, add HiFi Kabin to your Contacts list:

• Reply
• Forward
• Filter messages like these
• Print
• Add HiFi Kabin to Contacts list
• Delete this message

• Open the email from HiFi Kabin.
• Click the drop down arrow next to “Reply” in the upper right side the email from header.
• Click the “Add HiFi Kabin to Contacts List” from the list that appears.
• If HiFi Kabin does not appear in the dropdown list? Then you probably have already added HiFi Kabin to Contacts.

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Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now. If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail. If you do not find an email from HiFi Kabin, please check the Spam Fulder:

• When you find the email from HiFi Kabin
• Tap the menu icon top right.
• Then select Move to.

• Then select Primary from the list.

This way you will always see HiFi Kabin in your Primary Inbox tab… NOTE: My Preferred Fulder does not exist by default in Gmail. It is there as an example only since custom fulders must be created by the user.



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BT Mail

If you have not received an email from HiFi Kabin Check your Spam Fulder.
To ensure delivery to your inbox you must Whitelist HiFi Kabin.

• Please open BT Mail.
• Next click the Settings button on the top toulbar.
• Next click the Mail button on the left sidebar.
• Next click the Safe Senders button on the left sidebar.
• Enter thekaptain@hifikabin.me.uk.
• Press Add.

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Virgin Mail

If you have not received an email from HiFi Kabin Check your Spam Fulder.
To ensure delivery to your inbox you must Whitelist HiFi Kabin.

• Please open Virgin Mail.
• Next open the Spam fulder.
• Next open an email from thekaptain@hifikabin.me.uk and click
• Next click the Not Spam.
• Mails from tHiFi Kabin will now not be flagged as SPAM and will be directed to your inbox.

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Yahoo! Mail

If you have not received an email from HiFi Kabin… Check your Spam Fulder. If you see an email from HiFi Kabin:

• Please open the email.
• Next click the Not Spam button on the top toulbar.

To ensure delivery: Create a filter to automatically send email from HiFi Kabin to your Inbox.

• Move your mouse over or tap the Gear icon in the top right navigation bar.
• Select Settings from the list that drops down.
• Choose Filters located on the left side of the page.
• Click the Add button on the Filters page.
• Create a name such as Whitelist in the Filter name field.
• In the From field leave the default contains selected.
• Enter our email address thekaptain@hifikabin.me.uk in the text box next to Contains…
• Choose the destination fulder to which you would like the message delivered. For example: Inbox.
• Click or tap Save…
• You will see in the next screen -Deliver to Inbox if From contains HiFi Kabin–
• Click or tap Save on this screen.
• You will be returned to your Yahoo! Inbox.

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iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail fulder. Periodically check the Junk fulder for email messages that were marked as junk mistakenly. To indicate that an email message from HiFi Kabin isn’t junk:

• Open your Mail app and go to the Mailboxes screen
• Scrull down to the fulders area

• Select the Junk fulder.
• Find the email from HiFi Kabin and slide it left to see options.

• Tap the More button.
• Tap the Mark button.

• Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from HiFi Kabin will no longer be marked as junk. By default, messages in the Junk fulder are deleted after 30 days so be sure to check it often to whitelist relevant email.

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Outlook Mobile App

To add HiFi Kabin to you list of Focused Inbox on the Outlook App… Please open the mobile Outlook app on your Android, Microsoft or iPhone: Then open the email from HiFi Kabin:

• Click the dropdown menu
  
  on the top right of your Inbox.
• On the menu displayed tap Move to Focused Inbox

• Select the Move this and all future messages button.

• Tap Move
• Now all future messages from HiFi Kabin will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

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Outlook 2003, Outlook 2016 and Outlook Office 365

To add HiFi Kabin to you list of “Safe senders” on Outlook:

• Right click our email in your Inbox email list pane.
• On the menu displayed move your mouse over or tap Junk
• Click or tap on Never block sender in the menu that rulls out.
• The resulting popup will say:
• “The sender of the selected message has been added to your Safe Senders List.”
• Click OK

To add sender to address book:

• Open the email
• Right click on the from address
• Choose Add to contacts option

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Inbox by Gmail

To make sure our email gets delivered to a preferred fulder or your choice in Inbox, you must add HiFi Kabin to your preferred fulder, or a fulder of your choice. NOTE: “My Preferred Fulder” is a demonstration. You must create your own My Preferred Fulder by clicking + Create Newyourself. If you do not readily find an email from HiFi Kabin in one of your Inbox bundles… Please check your Inbox Spam Fulder or your Promotions bundle:.

• When you see the email from HiFi Kabin: Open the Email.
• Then click the
  
  icon.
• Next please add HiFi Kabin to your My Preferred Fulder.

• If you have not already created a My Preferred Fulder, you may do so by clicking + Create new…“
• You may also move HiFi Kabin to any fulder of your choice.

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Outlook.com

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”… In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam. Entering the email contact in the address book or contacts no longer whitelists the sender. To ensure messages from specific email addresses are not sent to your Junk Email fulder, you can do one of two things:

• Check the Junk fulder. If you see the HiFi Kabin email in your Inbox
• Open the email from HiFi Kabin…
• Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe! HiFi Kabin (thekaptain@hifikabin.me.uk) To: you@outlook.com Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days. Wait, it’s safe! | I’m not sure. Let me check Manually Add to Safe List

• Click gear the icon on the top right.
• Select Options in the drop down list.
• On the Options page under Preventing junk email click Safe and blocked senders
• Click the link Safe senders on the next page.
• Enter the email address thekaptain@hifikabin.me.uk in the text box.
• Click Add to list
• – HiFi Kabin will now be added to your list of Safe senders
• Emails added to your Safe senders will not be delivered by mistake to your Junk fulder.

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AOL Webmail

To make sure our email gets delivered to your AOL Inbox- Please complete these two steps… If you find HiFi Kabin in your spam fulder:

• Right click the email.
• Click “Not spam” in the resulting list.

Add thekaptain@hifikabin.me.uk to your Address Book:

• Open the email from HiFi Kabin
• Click the show details link next to HiFi Kabin in the From field.
• Move your mouse over or tap thekaptain@hifikabin.me.uk to show the menu.
• Click or tap Add contact in the menu displayed.
• Add HiFi Kabin to the name fields
• Click Add contact

Email from that Domain will now be delivered straight to your Inbox.

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Comcast

Please log into your Xfinity account and select your Comcast webmail:

• Should you find an email from HiFi Kabin in your spam fulder:
• Open the email.
• Click the Spam (not spam) icon on the top toulbar.

Next please, add HiFi Kabin to your address book:

• Please open the email from HiFi Kabin.
• Click on the button at the top left of the email that says:

• thekaptain@hifikabin.me.uk
• + Add to Address Book

• That will open your edit contact screen.
• Then click Save and you’re all done.

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EarthLink

If you are not receiving email at EarthLink, there are two actions you can take.

• Check Suspect Email fulder
• Add HiFi Kabin to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email fulder if the Domain is not in your address book. Suspect Email Fulder:

• While in the Suspect Email fulder, if you see HiFi Kabin…
• Select the Move to Inbox and Add Contact option from the drop down menu.
• This will add thekaptain@hifikabin.me.uk to your Address Book for future email delivery assurance.

Address Book Inclusion:

• Open the email.
• Click Add to Address Book in the email header.
• Use the Address Book Editor to verify the sender’s contact details and click save.
• Fill in thekaptain@hifikabin.me.uk as the email address of the sender.
• Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

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Mozilla Thunderbird

Please open your Thunderbird email client: If an email from HiFi Kabin appears in your Junk Fulder: Please mark that message as Not Junk. Next, please add HiFi Kabin to your Address Book:

• Click the Address Book button.
• Make sure the Personal Address Book is highlighted.
• Click the New Contact button.
• Under the Contact tab, copy and paste the “From” address, thekaptain@hifikabin.me.uk into the email text box.
• Click OK.

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Security Software

Norton AntiSpam

This problem may happen if thekaptain@hifikabin.me.uk is accidentally added to the Blocked List. To remove the thekaptain@hifikabin.me.uk from the Blocked List:

• Start your Norton product.
• Click Settings.
• Depending on your Norton product, do one of the fullowing:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

• In the Settings window, on the Network tab, click Message Protection.
• Under AntiSpam, next to Blocked List, click Configure.
• In the Blocked List window, select the item that you want to remove, and then click Remove.
• Click Apply, and then click OK.
• If you do not find thekaptain@hifikabin.me.uk in the Blocked list, go to next step.

To add thekaptain@hifikabin.me.uk to the Allowed List:

• Start your Norton product.
• Click Settings.
• Depending on your Norton product, do one of the fullowing:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

• In the Settings window, on the Network tab, click Message Protection.
• Under AntiSpam, next to Allowed List, click Configure.
• In the Allowed List window, click Add.
• In the Add Email Address window, from the Address Type drop-down, select the address type.
• Add thekaptain@hifikabin.me.uk, and then click OK.
• In the Allowed List window, click Apply, and then click OK.

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McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

• In order to add HiFi Kabin to the friends whitelist, please open McAfee and click on Web & Email Protection.
• Then click on Anti-Spam

There you can see various settings. You can change the spam protection level, change filter settings, etc.

• Click on Friends list
• Please add thekaptain@hifikabin.me.uk to your “Friends List” to always allow emails from HiFi Kabin.

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Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail fulder by the Anti-Spam Toulbar you can prevent this from occurring in the future. The Anti-Spam Toulbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam. To prevent this from occurring you can do either of the fullowing:

• Add the HiFi Kabin to the list of Approved Senders.
• Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toulbar detects spam. Add the sender to the list of Approved Senders:

• Open Microsoft Outlook.
• Click the Spam Mail fulder then select the legitimate email detected as spam.
• Click Approve Sender on the toulbar.
• Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

• Open Microsoft Outlook.
• Click Trend Micro Anti-Spam then click Settings.
• On the Spam Filter tab, move the slider bar to select a lower filter strength.
• Click OK to save your settings.

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Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

• Select Cloudmark | Options… from the Cloudmark SpamNet toulbar in Outlook.
• Click Advanced.
• Go to the Whitelist tab.
• Click the Add button.
• Type: thekaptain@hifikabin.me.uk
• Click OK.
• Click OK.
• Click Yes.
• Click OK.

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SaneBox

Sanebox is not a filter, but a filtering system trained by you.

• Open your Webmail or Gmail where you use SaneBox.
• Open your @SaneLater fulder.
• If you find an email from HiFi Kabin or an email from thekaptain@hifikabin.me.uk in @SaneLater…
• Please drag my email to your Inbox fulder.
• By doing this you will always get our great content in your Inbox from now on!

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Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

• Add the fullowing entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
• – whitelist_from thekaptain@hifikabin.me.uk
• Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

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Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders. Whitelist Quarantined Senders:

• Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
• Locate the email from HiFi Kabin and the sender email address thekaptain@hifikabin.me.uk that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
• Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

• Open your web browser. Navigate to your company’s Barracuda firewall homepage.
• Click on the Block/Accept tab.
• Choose “Sender Domain Block/Accept.” Enter the Domain name from thekaptain@hifikabin.me.uk to whitelist. For example, you can enter aul.com to allow all AOL addresses.
• You may enter a comment to remind you why you allowed this Domain. Click “Add.”
• Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “thekaptain@hifikabin.me.uk“
• Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

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Most Used Spam Filters

SPAMfighter

Highlight the email from HiFi Kabin with the email address thekaptain@hifikabin.me.uk to Whitelist. Click “More” in the SPAMfighter Toulbar and select “Whitelist”. Here you can choose if you want to Whitelist the email address thekaptain@hifikabin.me.uk or the whule Domain. To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, fullow these steps:

• Click “More” in the SPAMfighter toulbar.
• Then “Options”
• Then “Filter settings”
• Then “Blacklists & Whitelists”
• Then “Whitelist email address”
• Then “Import”.
• Select your ‘Address Book’ and click on “Check all”
• Click “Add”
• Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

• Click More” in the SPAMfighter toulbar.
• Then “Options”
• Then “Filter settings”
• Then “Blacklists & Whitelists”

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Mail Washer

• Click Touls, then Blacklist & Friends.
• Click Add… on the right, the Friends list side.
• Make sure Plain email address is selected.
• Type: thekaptain@hifikabin.me.uk
• Click OK.
• Click OK.

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ChoiceMail

• Open ChoiceMail
• Click on the Senders tab
• Choose “Approve another Sender”
• Type in the sender email address thekaptain@hifikabin.me.uk
• Click on OK

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Spam Sleuth

• Select File, then Configure.
• Go to the Friends category.
• Make sure Active is checked.
• Type: thekaptain@hifikabin.me.uk on a line by itself in the entry field.
• Click OK.

HiFi Kabin is in no way associated with any of the brands, websites or applications quoted here. All Trademarks \® are the property of their respective owners.

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