Linn 360s have arrived

[Coyote Jim]

Not really,
But I‘m too focused on the infamous clicking that on of my 360 speaker has developed in the meantime, exactly like the 350s had!
This is just unacceptable.
The answer by Gilad was ‚fact of life‘ which is even less acceptable and absolutely the worst customer support I have seen so far.
I‘m furious and will not take ‚no‘ as an answer!
BY

You’re not the first to be bummed off by the uncaring.
That’s why I dumped all my Linn electronics “ except “ the lp12.
I’ve had to write off two Linn systems because of no aftercare and at one time It was suggested that I recycle the remaining parts no longer of use.

[akamatsu]

Not really,
But I‘m too focused on the infamous clicking that on of my 360 speaker has developed in the meantime, exactly like the 350s had!
This is just unacceptable.
The answer by Gilad was ‚fact of life‘ which is even less acceptable and absolutely the worst customer support I have seen so far.
I‘m furious and will not take ‚no‘ as an answer!
BY

I know it's easy to be fooled by expectation bias and all that. So perhaps it's just that. On the clicking, I'm hearing an occasional click here and there. Was actually planning of phoning the dealer this morning as soon as they open. I like to document everything whilst under warranty. I'm not furious, but rather mildly annoyed.

[akamatsu]

Please do, it may help if two 360 owners report issues to get Linn’s attention.

In my case it is one speaker producing clicks, the other one is ‚click-free‘.
Of course I‘m not referring to relais clicks, although it sounds similar, metallic, short, sharp.
It definitely originates from the electronic compartment.
Yesterday it interrupted a beautiful adagio (Dvorak - From the new world). I start to focus on and wait for the next click rather than relax and enjoy the music.

Your description of the sound does match what I'm hearing. It's not so loud as to disrupt music enjoyment, but I don't know that I'm hearing it during music playback. I haven't distinguished any pattern. I'd rather just ignore it.

[akamatsu]

By the way, a few days ago, I paid the credit cards off, so the 360s are debt free. It's kind of a milestone for me.

[timster]

By the way, a few days ago, I paid the credit cards off, so the 360s are debt free. It's kind of a milestone for me.

Sounds like you had a mortgage!

[timster]

Please do, it may help if two 360 owners report issues to get Linn’s attention.

In my case it is one speaker producing clicks, the other one is ‚click-free‘.
Of course I‘m not referring to relais clicks, although it sounds similar, metallic, short, sharp.
It definitely originates from the electronic compartment.
Yesterday it interrupted a beautiful adagio (Dvorak - From the new world). I start to focus on and wait for the next click rather than relax and enjoy the music.

That's not good. Sorry to hear this. I hope and would expect Linn to do better

[akamatsu]

By the way, a few days ago, I paid the credit cards off, so the 360s are debt free. It's kind of a milestone for me.

Sounds like you had a mortgage!

The 360s did cost more than my first house.

[Bianconero]

Not really,
But I‘m too focused on the infamous clicking that on of my 360 speaker has developed in the meantime, exactly like the 350s had!
This is just unacceptable.
The answer by Gilad was ‚fact of life‘ which is even less acceptable and absolutely the worst customer support I have seen so far.
I‘m furious and will not take ‚no‘ as an answer!
BY

Yes, unacettable!! But the problem isn't even so much the click (which IS a problem on a top product) but the Gilad's answer, it seemed like a """nice""" way of saying: -"don't bother us with your bullshit, we have other things to do". Even just a technical explanation should be enough...

[vincent]

Please do, it may help if two 360 owners report issues to get Linn’s attention.

In my case it is one speaker producing clicks, the other one is ‚click-free‘.
Of course I‘m not referring to relais clicks, although it sounds similar, metallic, short, sharp.
It definitely originates from the electronic compartment.
Yesterday it interrupted a beautiful adagio (Dvorak - From the new world). I start to focus on and wait for the next click rather than relax and enjoy the music.

That's not good. Sorry to hear this. I hope and would expect Linn to do better

Never experienced this issue with Akubariks, Katalyst or Organik. Hope you get this resolved as must be very annoying.

[Bianconero]

Not really,
But I‘m too focused on the infamous clicking that on of my 360 speaker has developed in the meantime, exactly like the 350s had!
This is just unacceptable.
The answer by Gilad was ‚fact of life‘ which is even less acceptable and absolutely the worst customer support I have seen so far.
I‘m furious and will not take ‚no‘ as an answer!
BY

I know it's easy to be fooled by expectation bias and all that. So perhaps it's just that. On the clicking, I'm hearing an occasional click here and there. Was actually planning of phoning the dealer this morning as soon as they open. I like to document everything whilst under warranty. I'm not furious, but rather mildly annoyed.

Escuse me but for me this Is not only a bias in expectation, because the expectation Is normale.
If you think to call with your Linn dealer It means that tor you a small problem Is still present.
Apart from relais at start-up I am wonderring what can generated a click in a electronics board and the only on one side.
Luckly the click Is not from by a single speaker but from electronics, this should be much less annoying!

[Utlover]

Not really,
But I‘m too focused on the infamous clicking that on of my 360 speaker has developed in the meantime, exactly like the 350s had!
This is just unacceptable.
The answer by Gilad was ‚fact of life‘ which is even less acceptable and absolutely the worst customer support I have seen so far.
I‘m furious and will not take ‚no‘ as an answer!
BY

That is truly awful, since one of the reasons for you to move from 350s to 360s (if I remember right) what just that: to enjoy a click-free listening experience. In other post(s) you also indicated the 360s were getting quite warm so I am thinking once again the shrinking / expanding of metal most probably causes these clicks. I feel bad for you and sincerely hope Linn will solve this.

[Coyote Jim]

IMG_3273.png

Not been interested in us tyre kicker types for a long time.

[entdgc]

The reason were different metals with different thermal expansion that were too close together which build up tension when warming up or cooling down. That tension was released with audible clicks. The ‚fix‘ was to remove some screws, believe it or not, which worked in most cases but not always. Everything is pretty cramped within the electronics compartment, so tolerances are very small.

Does this potentially happen on all 350's - mine are passive and I have not heard anything similar (thankfully)!
So the click is a mechanical noise not through the electronics - I am amazed it is loud enough to be heard over music.

I feel your pain.

[Bianconero]

You can hear the clicks during the music. I even made several recordings, one with test tones so that it is easier to identify the clicks.
Here you can download the file, I didn’t shorten it so you can hear it is while playing music (at 38 sec).

https://drive.google.com/file/d/15OY16G ... sp=sharing

I feel these. Point.
In another contest I would have made a joker for laughs, but not in this case.
Already knows problem?! And Linn thought would sell a speaker for X0000€ with metallic clicks like my 19 years car and that no one would notice?! If they believe his costumers are deaf could avoid to use carbon Nasa and beryllium to save Money!
Have the dealer ready this comment, so he does not think only you hear the click.

[Coyote Jim]

I’d not accept that megabucks speakers on their second coming still having an inherent problem.
They would be returned unfit for purpose.
If I had a pair previously with the same problem I’d never have invested in a newer version.

[akamatsu]

On the clicking noise, I did phone the dealer yesterday. I said I wasn't able to distinguish a pattern to the noise occurring, and it wasn't the clicking going into and coming out of standby. He asked if I could document when the click happens and put it into a message. He will forward to Linn. He thought it was, as stated above, different metals around the heat sinks expanding and contracting at different rates. Last night, I played three LP sides and didn't hear a single click.

[Bianconero]

I’d not accept that megabucks speakers on their second coming still having an inherent problem.
They would be returned unfit for purpose.
If I had a pair previously with the same problem I’d never have invested in a newer version.

Sorry but about not buy another updated speaker if you had the previous series with a small problem you are right but I completely under stand who made the update:
1- The 360 Is a completely new speaker compared 350, not a simple restyling.
2-Linn has invested a valange of time and perharps money on 360 project.
3- as far as I know, Linn products almost never have anything to envy from the products to other brands.
4- In my direct esperience every update or new release of Linn products had Always been an real upgrade.
5- I have seen and Heard 360 live and 360 are a very High quality product.
Having says these, your point Is correct but who imagined that a new product that take place of another one would have the same stupid problem that perharps with a Little effort they would have solved in engineering phase.

[akamatsu]

Been listening for clicks the past couple of days. I don't think I've heard any. In my case, I think it was just metals around the heat sinks expanding and contracting at different rates. This seems to have settled down.

[Skrotis]

My dealer just confirmed this phenomenon with his 360s, which is good. He is is in negotiations with Linn, let‘s see what the outcome is.
But as both of my speakers and both of his speakers show this behaviour it seems to be ‚working as designed‘ in which case a quick fix seems to be unlikely.

Which of the phenomena has your dealer confirmed?

* Infamous clicking
* Skipped from one track to the next —> soft click 

I had my Linn dealer 360 on home dem for over a week, I couldn't hear any clicks.

[Skrotis]

My 350 have the infamous clicking but ONLY at the first 15 minutes coming out of standby and 15 minutes after going into standby.

[Moomintroll]

My 350 have the infamous clicking but ONLY at the first 15 minutes coming out of standby and 15 minutes after going into standby.

Mine are similar, I rarely even notice.

[akamatsu]

I just heard a click from the right speaker a few minutes after placing into standby. Again, I think this is just metal on metal thermal expansion/contraction. I've decided not to concern myself with it.

[Bianconero]

My dealer just confirmed this phenomenon with his 360s, which is good. He is is in negotiations with Linn, let‘s see what the outcome is.
But as both of my speakers and both of his speakers show this behaviour it seems to be ‚working as designed‘ in which case a quick fix seems to be unlikely.

Which of the phenomena has your dealer confirmed?

* Infamous clicking
* Skipped from one track to the next —> soft click 

I had my Linn dealer 360 on home dem for over a week, I couldn't hear any clicks.

just because they are for demonstration...

[Bianconero]

My dealer just confirmed this phenomenon with his 360s, which is good. He is is in negotiations with Linn, let‘s see what the outcome is.
But as both of my speakers and both of his speakers show this behaviour it seems to be ‚working as designed‘ in which case a quick fix seems to be unlikely.

Which of the phenomena has your dealer confirmed?

* Infamous clicking
* Skipped from one track to the next —> soft click 

I had my Linn dealer 360 on home dem for over a week, I couldn't hear any clicks.

If I understand correctly, in my opinion they are two different things. The first originates in 360 and is perhaps of hardware origin. The second I believe is of software origin and perhaps it is like a gapless or processing delay between one track and another and originates in the DSM. Maybe the 360s make the problem felt because are very good speakers.Perhaps It Is not the same issue but for example when I download music from Itunes, the "master for ITunes" I have to change the files to FLAC or ALAC otherwise I hear a slight click between one track and another which is annoying in the album with continuity.

[Coyote Jim]

I would agree that these are different issues, especially as one only concerns one speaker and the other both.
It is difficult to pinpoint the root cause as there is no clear pattern except the last issue I found.
Don’t think this one is related to the DSM or to gapless as this didn’t occur with the 350s, I‘m using the same file formats and sources and it also happens with my dealer‘s speakers.
If I had to guess I would assume there is something related to the FPGAs or Organic design, strange is that it is an on/off behaviour. It only starts at some higher volume and it disappears below that volume. The clicks itself, coming from both speakers back, always have the same volume.
It seems Monday some Linn representative will show up at my home.

Tell him you went Digital to avoid the pops and clicks.